Refund policy

Returns & Exchanges Policy

We want you to love your Lymflow tools. If something isn't right, we're here to help.

Change-of-Mind Returns

Change-of-mind returns are accepted within 14 days of delivery. Items must be unused, in original packaging and in resaleable condition. Due to the personal nature of wellness tools, we can't accept change-of-mind returns on opened or used items.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, is not what you ordered, or develops a fault, contact us as soon as you notice. Include your order number and photos and we'll arrange a repair, replacement or refund as appropriate.

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

How to Start a Return

Email hello@lymflow.co with your order number and reason for return. We'll reply within 2 business days with instructions. Once your return is received and inspected, refunds are processed within 5–7 business days to your original payment method.

Return Shipping

Return shipping for change-of-mind returns is at the customer's expense. If an item is faulty or incorrectly sent, we cover the cost.